The Foundation of Trust Trust in government refers to the belief that public officials act competently and with the citizens’ best interests at heart. It’s a cornerstone of social capital, essential for the smooth functioning of democratic institutions and the effective implementation of public policies. When citizens trust their government, they are more likely to […]
The Importance of Diverse Candidates Freedom of choice in elections is deeply tied to the diversity of candidates available. When voters are presented with a wide range of candidates, each offering different policies and visions for the future, the electorate is better able to find representatives who align with their values and aspirations. However, the
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Quality of public service The Mysterious Visitor, often referred to as a “secret shopper” in the commercial sector, is an anonymous individual who assesses the services provided by government institutions from the perspective of an ordinary citizen. This method offers an unfiltered, real-world evaluation of the service quality, unmarred by the bias that might come
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